1. Cancellation Policy

At KK Enterprises, we strive to ensure that you receive the best quality products on time. However, we understand that sometimes situations arise where you may need to cancel your order. Our cancellation policy is designed to be transparent and fair.

• Order Cancellation by Customer:

  • Orders can be canceled within 24 hours of placing the order. Please contact our customer support team with your order details to initiate a cancellation.
  • If the order has already been shipped, we regret that we cannot cancel the order. In such cases, you may proceed with a return request once the product is delivered.

• Order Cancellation by KK Enterprises:

  • We reserve the right to cancel any order due to unforeseen circumstances such as insufficient stock, pricing errors, or issues related to payment verification. If we cancel your order, you will be notified promptly, and a full refund will be processed.

2. Refund Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, our refund policy is designed to provide you with a hassle-free experience.

• Eligibility for Refund:

  • Products must be returned in their original condition, unused, and in the original packaging.
  • Refund requests must be initiated within 14 days of the delivery date. To request a refund, please contact our customer support team with your order number and the reason for the refund.

• Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

• Non-Refundable Items:

  • Customized or made-to-order products are not eligible for refunds.
  • Any product that is returned in a damaged or used condition will not be eligible for a refund.

3. Return Shipping

• The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part, such as shipping the wrong or defective product.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Exchange Policy

• Exchanges are only applicable if the product is defective or damaged upon receipt. If you need to exchange it for the same item, please contact our customer support within 7 days of receiving your product.