At KK Enterprises, we prioritize customer satisfaction and strive to ensure that you are pleased with your purchase. If you need to return an item, our return policy is designed to make the process as straightforward as possible.

1. Eligibility for Returns

• Time Frame: Returns must be initiated within 30 days of the delivery date.
• Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain products are not eligible for returns, including:

• Customized or special-order items.
• Clearance or sale items.
• Products that have been used, installed, or altered in any way.
• Perishable goods, such as food products.

3. Return Process

• Initiate Return: To start a return, contact our customer service team at [email or phone number].
• Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number. Please include this number with your return shipment.
• Shipping Costs: The customer is responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refunds

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Restocking Fee: A restocking fee of up to 15% may apply to certain items.

5. Exchanges

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for a replacement. We will cover the shipping costs for the exchange.
• Other Exchanges: If you wish to exchange an item for a different model or size, follow the return process and place a new order for the desired item.

6. Cancellations

• Order Cancellation: Orders can be canceled before they are shipped without any charges. If the order has already been shipped, the return process will apply.